Certified Customer Satisfaction Expert
Customer Satisfaction is a measurement of happiness and satisfaction a customer express when he/she receive products or services from you.
This certificate will acquire you the expertise to support and lead an organization to successfully understand, monitor, measure and manage customer satisfaction. You will also gain knowledge to effectively apply them in an organization to meet and/or exceed customer expectations.
WHO SHOULD DO
- Individuals involved in Customer Satisfaction Management
- Those with responsibility for implementing Customer Satisfaction
- Those are interested to have career in Customer Satisfaction Management
- Project Managers, Delivery Managers, Functional Managers, On-site Coordinators
- Pre-Sales and Sales and Marketing Staff
- HR and Support Function Staff
EXAM SYLLABUS
This certification exam will monitor your skills in:
- Basics of quality management for monitoring and measuring customer satisfaction
- Plan customer satisfaction management
- Manage customer satisfaction
- Customer expectation management
- Customer retention
- Customer satisfaction management maintenance & continuous improvement.
BENEFITS
Becoming certified in Customer Satisfaction Expert, you will be able to:
- Develop the skills needed to improve customer expectations
- Improve processes by taking necessary corrective actions
- Causes of complaints will be removed
- Increase sales and profitability
- Attract new customers
EXAM INFORMATION
- Number of questions: 40
- Exam format: multiple choice questions
- Duration of exam: 60 minutes
- Passing Score: 65%
- Open book: No