WHO SHOULD DO

Target audience for Change Management Foundation level are:

• Our change management qualifications are aimed at all individuals involved in organization change, including current and aspiring change managers.
• They are also relevant to individuals involved in the design, development and delivery of change programmers, including change leaders, change ‘agents’, change implementers, change support and operational line managers.
• Those wishing to achieve Change Management Practitioner™ (CMP) Certification (Foundation™ and Practitioner™).
• Those working in organizations where a change initiative is being planned or taking place.

EXAM SYLLABUS

• Foundation

• Introductions
• Course structure
• Course goals and objectives

• Change and the Individual

• How people learn
• Personality and change- introduction to MBTI
• Models of individual change- the Change Curve and Bridges Transition
• Motivating Individuals during change

• Change and the Organization

• Understanding organizational metaphors
• Organizational culture and change
• 3 models of change- Lewin, Kotter, and Senge
• Key roles in change

• Stakeholder Engagement

• Identifying and analyzing stakeholders
• Personas and empathy maps
• Influencing strategies

• Communication

• Feedback and communication approaches
• Communicating change- planning, factors, and barriers
• Communication biases and channels

• Change Impact

• Identifying and assessing change impact
• Stakeholders impact assessment
• Change severity assessment

• Change Readiness

• Building change agent networks and the change team
• How to make the organization ready for change
• Creating a change management plan
• Dealing with resistance to change

BENEFITS

Benefits for Individuals:

• Understand the human side of change and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process.
• Understand the various types of change that affect organizations, and know how to draw on a range of professional approaches to support the effective delivery of the organization’s desired outcomes from each change initiative.
• Know how to identify and work with the stakeholders in a change initiative, and how to plan, execute and measure the effective communications required to build and maintain their engagement.
• Know how to assess the impacts of change, to develop effective change teams and to recognize and address resistance to change.
• Understand the process of sustaining change and know how to embed a change initiative as the new ‘business as usual’.

Benefits for Organizations:

• Build the organization’s capability and capacity to deal successfully with change, improving agility.
• Increase the probability of successful business change/transformation – supporting strategic direction.
• Minimize risks (costs, delays, loss of employee engagement, reputation) associated with failed initiatives.
• Align change initiatives with established, process-driven methods (like PRINCE2® and MSP®) to develop a unified approach to change.
• Develop and sustain employee commitment and alignment with organizational purpose during times of change.
• Build and maintain the engagement of internal and external stakeholders with new initiatives.
• Manage more effective change communications with internal and external constituencies so that change is understood and supported.
• Improve assessment of change impact, integrated change planning and successful embedding of change into the life of the organization

EXAM INFORMATION

Pre-Requisite:

There is no pre-requisite for foundation level.

Exam Details:

• Duration of exam: 40 minutes
• Number of questions: 50 (four sections)
• Exam format: multiple choice
• Passing Score: 50% (25 out of 50)
• Mode of exam: Closed-book